POST /yes-no Recorded API example · edit and run it live
Request Flag messages that need a faster response.
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Boolean true
Use this flag to raise the ticket’s priority.
Probability of urgency 1.00
View JSON response + { "answer": true, "probability": 1 } POST /classify Recorded API example · edit and run it live
Request Choose a destination from your support queues.
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Label billing
Use the label to select the billing queue.
Label probability 0.74
billing 0.74
other 0.25
technical 0.008
shipping 0.001
View JSON response + {
"label": "billing",
"probability": 0.74,
"confidence": 0.555,
"scores": {
"billing": 0.74,
"shipping": 0.001,
"technical": 0.008,
"other": 0.25
}
} POST /rate Recorded API example · edit and run it live
Request Turn customer frustration into a sortable score.
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Reported score · 0–3 scale 1.998
Nearly tied levels signal uncertainty. Keep it visible when ranking the queue.
Confidence 0.208
0 · calm 0
1 · annoyed 0.334
2 · angry 0.334
3 · furious 0.332
View JSON response + {
"score": 1.998,
"level": 1,
"confidence": 0.208,
"scores": [0, 0.334, 0.334, 0.332]
} POST /answer Recorded API example · edit and run it live
Request Locate the shipment destination in a status update.
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Text span Halifax warehouse
Source offsets let your application show where the answer came from.
Answer probability 0.992
View JSON response + {
"results": [
{
"answer": "Halifax warehouse",
"probability": 0.992,
"start": 25,
"end": 42
}
]
} POST /extract Recorded API example · edit and run it live
Request Map invoice text to the fields in your records.
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Structured data 4 fields
Invoice fields ready for validation before writing a record.
invoice number A-1042
vendor Nordik Supply
total 4250
currency CAD View JSON response + {
"data": {
"invoice_number": "A-1042",
"vendor": "Nordik Supply",
"total": 4250,
"currency": "CAD"
}
} POST /entities Recorded API example · edit and run it live
Request Identify people, organizations, and references in a claim note.
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Entities 4 entities
Typed values for search and record matching.
person Marie Tremblay
organization Desjardins
claim id claim 44812
date March 3 View JSON response + {
"entities": [
{ "type": "person", "text": "Marie Tremblay", "probability": 0.999 },
{
"type": "organization",
"text": "Desjardins",
"probability": 0.997
},
{ "type": "claim_id", "text": "claim 44812", "probability": 0.714 },
{ "type": "date", "text": "March 3", "probability": 0.997 }
]
} POST /verify Recorded API example · edit and run it live
Request Check a proposed deductible against the policy text.
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Boolean false
The source says $500. The proposed value is $1,000.
Probability of a match 0.00
View JSON response + { "matches": false, "probability": 0, "found": ["$500"] }